Latest News

Latest News

Group Suppliers Day

On the 16th March, Lyreco celebrated it's Group Suppliers day in order to reward the best suppliers as well as passing on the key message about the company vision and transformation. Around 130 Group suppliers attended the day in paris, in presence of Herve Milcent (CEO), Christophe Chambre (COO) and Franck Suhit (Group Marketing Director)

In a changing market, Lyreco stressed its desire to become the preferred partner in the workplace environment and also explains to its suppliers its expectations for the coming years. QSS Director Nasser Kahil who also attended the event reminded all suppliers about Lyreco's commitment to Sustainable Development and ethical policies. 

The suppliers day gave Lyreco the chance to award the best suppliers in the 4 new categories in Logistics and Sustainability. Based on criteria covering marketing support, customer knowledge, environment respect and supply chain quality. 

The winners were the following,

Bi Silque - Best supplier for life at work 
Pentel - Best supplier office category 
Sealed Air - Best supplier Industrial category 
Energizer - Best supplier Tech and Print category 
Stabilo - Best Logistic performance 
SCA - Best Sustainable performance 

Lyreco staff take up key role in Children in Need success

Lyreco staff are gearing up to play the starring roles in this year's annual BBC Children in Need fundraising drive. 

More than 50 workers at Lyreco, one of the UK's biggest providers of office and workplace supplies, will form one of the official BBC call centres at our UK headquarters in Donnington Wood, Telford, during the charity night on 18th November. 

It will be the 14th year in a row that Lyreco volunteers have dealt with calls pledging money to the cause as the live broadcast is watched by millions of people worldwide. 

The call centre for Children in Need runs from 6:30pm until 11pm and last year's campaign raised more than £37m for disadvantaged children and young people in the UK. 

Managing Director for the UK and Ireland Peter Hradisky said Lyreco was honoured to have been chosen for the crucial role yet again. 

"We are very proud of our long running partnership with Children in Need as there are only a handful of call centres around the country. There is never a shortage of volunteers to take part and we feel privileged to have been part of such a great cause for so long. Although the phones are ringing off the hook, it's a real party atmosphere with people dressing up and lots of our own fundraising activities going on." 

"We provide free meals for everyone working on the night and lots of families get involved. Although we can't divulge any figures, millions of pounds must have been pledged through our call centre since we began," he added. 

Last year, the company raised more than £4,000 from its own activities and it's hoping to top that figure in 2017. 

Fundraising includes a popular Bake Off competition, face painting, a fun photo booth, and much more.


Lyreco scoops top honours in Industry Oscars

Workplace supplies specialist Lyreco was celebrating today after scooping a top national award for its green credentials - for the fifth year in a row! 

The UK team picked up Environmental Award at the 2016 British Office Supplies & Services (BOSS) Industry Awards. 

The awards recognise and reward companies which demonstrate excellence and successful performance of their business. The company was delighted that its strong sustainability ethos saw it clinch yet another national honour for being an environmental leader in its field. 

The company, which as one of the biggest providers of workplace supplies in the UK is simplifying life at work for thousands of businesses across the UK, has introduced a company wide five year plan to minimise its impact on the environment. 

Initatives have included installing a roof mounted solar photovoltaic system - the fourth largest in the UK - at its National Distribution Centre in Telford, achieving zero landfill and reducing its electricity consumption by 39 per cent in four years.

It has also introduced an apiary on site to boost the country's ailing honeybee population and a social auditing programme for all Lyreco branded products manufactured in developing countries covering social, human rights and health, safety and environmental conditions. 

Manel Roura, Quality, Safety & Sustainability Manager at Lyreco commented, "Winning the BOSS Environmental Award five times in a row shows that sustainability is embedded in everything we do. Over the five years we have been able to demonstrate that Lyreco develops activity to reduce the environmental impact in every step of the business. It is wonderful that this is recognised externally."

Lyreco also picked up the Environment and Sustainability Award at the recent SHD Logistics awards 2016, which celebrate excellence in the Logistics industry. 

Lyreco UK wins the SHD Logistics Environmental / Sustainability Award 2016

On Thursday 15th September 2016, the team at Lyreco UK based in Telford, Shropshire, proudly accepted the SHD Logistics Award for Environmental / Sustainability, presented by comedian Mark Watson in front of 600 industry professionals. The event, which took place at Resorts World Birmingham, celebrated excellence in the logistics industry across eleven main categories. 

Lyreco UK's success was based on their continued commitment to the environment and the company's Eco Future Environmental Strategy. They have a strong ecological ethos and have successfully reduced their impact on the environment with traditional and innovative approaches to resource efficiency and waste minimisation. 

With the implementation of extensive management programmes and projects throughout the business, Lyreco has covered some key sustainable areas:

Waste Management 
With an amalgamation of various in-house projects including waste segregation, in 2014 Lyreco achieved zero landfill and continue to hit the same target annually. 

Biodiversity and conservation
An Eco-garden on site at the Head Office in Telford to encourage employee engagement and support local biodiversity. More recently, Lyreco introduced two beehives, which will eventually produce their very own Lyreco Honey.

Energy Effciency 
Possibly the highlight of Lyreco's overall vision has to be the installation of 13,860 solar PV panels mounted on the roof of the National Distribution Centre in Telford. The objective of this system is to provide the Head Office and surronding areas with a clean electricity supply for many years to come.

Peter MacLeod, editor of SHD Logistics, said: "The mood of the evening was celebratory and upbeat, and it was heartening to see the obvious delight and pride shown by the winners. I congratulate Lyreco UK - a very deserving winner."

Nick Dacey, Logistics Director for Lyreco UK, added "Once again, The Team at Lyreco UK have exceeded all expectation and show a continued commitment in lowering Lyreco's environmental impact. I am immensely proud to be part of a team of likeminded individuals with an extensive wealth of knowledge and experience and are dedicated to lead the business into a more sustainable future."


Lyreco For Education Madagascar update

 In 2015, more than 84% of students passed their official exam (CEPE) in the schools where Lyreco For Education leads actions. 
"I am very happy with this success rate, results are as high as our efforts. A huge thanks to LFE for your support and for the useful book you gave us in order to prepare for the exam", M. Andry, teacher in a primary school in Ambodivandrika, a school which has had 5 new classrooms and a 100% sucess rate for the exam. 
187 teachers have been taught for the 47 schools within the LFE project. "With this training, we understand better the students and we adapt our teaching method depinding on their age. We are looking forward to the results of the coming year because we know that nothing will be like before. Since then, we are more professional". Mile Augustina from the primary school in Antanambao Mahatsara.

Our Customer Charter

Our Commitment to you

Lyreco is delighted to launch its new customer service charter. This is the promise that we make to you, our customers, about what you can expect from us and the way you'll be treated when dealing with our award winning customer services team. 

What you can expect from us

Our customer service team endeavors to do its best for you, our customer, as well as our business. We promise to have in depth knowledge of our products and services to ensure we give you the best help and advice. Lyreco continually invests in its staff to make sure they have the highest quality training and coaching to ensure they give you the best possible service. 

We promise to

 - deliver a consistent, efficient and professional experience
 - deal with complaints openly, fairly and quickly 
 - pride ourselves on a first time resolution 
 - always be polite, helpful and professional 
 - get you a resolution, even if we don't know the answer, we'll find someone who can 
 - answer your call within 5 seconds - you'll never have an automated response!

Rob Jones, Customer Services Director said, "I'm delighted to launch our new Customer Services Charter. I am confident this will help us to retain our industry leading service levels passionate about delivering outstanding customer service to meet and exceed our customer's expectations."


Lyreco Scoops Another Award For Excellence

 Lyreco UK are delighted to announce they have been awarded the Services Excellence Award - Indirect Services from Barratt Developments PLC. The awards ceremony took place in March as part of the Barratt Developments PLC Supplier Conference in Birmingham. 

This award is based on Barratt's quarterly supplier monitoring system and the finalists qualify by achieving consistently high standards across a number of performance criteria. Lyreco recorded a fantasic 94%.

The key areas of recgnition were: 
- The usability of Lyreco's online ordering platform Webshop 
- The consistency and high standards of the account management process 
- The commitment of Lyreco locally and as a Group to create a more sustainable future for the company and their customers 
- A thorough management reporting system which enabled Barratt Development to meet their own sustainabilty goals

Receiving the award on behalf of Lyreco was Jean Davies a highly commended National Account Manager who has been with Lyreco for nearly 12 years. Jean commented, 'I am delighted to receive this prestigious award, it not only recognises the high standards and service levels consistently offered by Lyreco but instils the need for thorough and dedicated account management. It has been a pleasure to work with the team at Barratt and I look forward to a thriving future together' 


Fuel Efficiency and Driving Safety in Distribution

In May 2014, Tom Tom tracking and Telematics were introduced to all of the Distribution fleet. We had vans live at all our RDCs so we could track their movements and monitor how the vehicles are being driven. 
The simple system measures speeding, idling time, any harsh manoeuvring or events such as heavy braking, poor cornering and overall MPG. This then provides the driver a score of 1 - 10, with 10 being the best possible score. The system also comes complete with live traffice satelite navigation so drivers can route their fastest and shortest routes. The aim is to work on vehicle empathy with the drivers to bring up MPG and reduce our overall carbon footprint in line with our green policy. 

After being utilised for over a year, speeding events have declined by 79% and driving events such as harsh braking and manoeuvring have more than halved over this period. By the end of 2015, we saw a 13% decrease in fuel per delivery in the UK since the introduction of Telematics. 

Lyreco UK have the power

Commercial solar PV developer EvoEnergy has completed the fourth largest rooftop PV system installations in the UK on the roof of Lyreco's National Distribution Centre in Shropshire. Lyreco, the international workplace solutions provider, whose UK Head Office is located in Donnington Wood, Telford is delighted to have been involved in such a ground breaking project, whilst maintaining their Company environmental vision. 

The project is owned and operated through a 20-year Power Purchase Agreement by Addison Energy Limited, (a company funded by Guinness Asset Management's EIS service). EvoEnergy was awarded the contract for its innovative technical solution to Lyreco's challenge of offsetting the environmental impact of its 55,000 sqm distribution centre and the 275 delivery vehicles on-site. A crack team of 30 installers, electricians and project managers worked on-site during the installation process, working through one of the wettest Decemeber ever recorded in the UK.

The installation, which is made up of 13,860 Trina Solar 275W panels, was fitted on the roof of the company's 15-acre logistics site, (the equivalent of 7.5 football pitches), between October 2015 and January 2016. The projects objectives were to cut Lyreco's carbon footprint, which is projecting to decrease the annual carbon emissions by 1,700 tonnes whilst saving its annual energy bills. Since the PV system went live, enough electricity has been produced not only to power operations on-site but the excess power has been pumped back into the grid to support consumption in the local area. 

Nick Dacey, Logistics Director for Lyreco, said: "We have a large warehouse here in Telford with a large open space on the roof and it recently became obvious that solar panel technology had reached a point where it would be economic for us to engage in that."

James Sutton, project manager on site for EvoEnergy, said: "The install went smoothly from start to finish thanks to the hard work of our technical team and their counterparts at Lyreco and Guinness. It takes a huge amount of careful planning and execution to make a job this large run without any hitches. It's been a team effort to get here; one that's required all of our electrical, mechanical and civil engineering expertise, but now the PV is helping a global firm like Lyreco cut its costs and reduce its environmental impact."
Malcolm King, investment manager for Guinness Asset Management, said: "We're pleased to be investing into one of the largest commercial rooftop solar installations in the UK that will be built by our long term EPC partner EvoEnergy and will enable industry leader Lyreco to realise their environmental ambitions."


Lyreco goes solar

Lyreco, the international workplace supplies provider, has appointed EvoEnergy to install a 3.825MWp solar array at its 15-acre distribution centre in Telford - a project which, once complete, will be one of the five largest rooftop PV systems in the UK and will be built, owned and operated by Edison energy - a company funded by Guinness Asset Management EIS service - through a 20 year Power Purchase Agreement.

The 2014 Lyreco Customer Satisfaction survey results have been confirmed.

We are delighted to announce that 97% of customers are satisfied with the service that Lyreco offer and would recommend Lyreco to other businesses.

Our nationwide infrastructure enables Lyreco to truly delight our customers, and this has been highlighted with the exceptional scores we received in our logistics and delivery services.

Lyreco continue to strive for improvement and the annual Customer Satisfaction Survey provides the perfect platform to obtain customer feedback which in turn helps the business to make positive changes.


Besma Double Award Winners 2015

Lyreco are delighted to have been presented with two prestigious BESMA awards; one for Sales Support Team of the Year and the other for Sales Trainer of the Year at a ceremony held at the Lancaster Hotel, London, on Thursday 26th February 2015.

Organised by The Institute of Sales & Marketing Management, The British Excellence in Sales and Marketing Awards (BESMA) are considered one of the UK’s highest levels of recognition of top sales and marketing professionals, rewarding the top achievers and users of best practice.

Rob Jones - Lyreco Customer Services Director, commented “To even be shortlisted as a finalist at this year’s BESMA Awards with such prestigious companies was an achievement, but to win Sales Support Team of the Year was an honour. It is a true testament to the fantastic support and professionalism that my team delivers.”

Selina Jackson, Lyreco Training Manager, recipient of the Sales Trainer of the Year award, commented ‘I am absolutely delighted to have received this award. It remains my key focus, along with my team to continually deliver new and innovative learning solutions in order to provide a first class learning experience at Lyreco and maximise the potential of employees within the business. 

Lyreco Mobile App is Launched

Lyreco have launched an exciting new mobile App for customers; taking their shopping experience to the next level.

Digitalisation is impacting our everyday lives in so many ways and business life is no different. The new Lyreco mobile App provides a unique link between paper catalogues and online, allowing customers to perform their regular tasks in real-time whatever device they are connected to.

The new App delivers key features that Lyreco clients have asked for, whilst retaining those which customers already use when shopping online including: simple product search, easy to order process, account management and order approval. In addition, baskets are synchronised so shopping can be started using the online ordering platform, Webshop and completed using the App and vice versa.

The App not only delivers these functions, but also incorporates augmented reality - Layar. Still rare in the B2B sector, augmented reality is a great tool to deliver an improved product discovery experience for customers. By simply scanning a page marked with the ‘Scan Me’ symbol, users can immediately launch a video, 3D animation, a PDF, a call to action, or a telephone number for Customer Services.

Lyreco's new mobile App is now available for you to download from the Apple App Store and Google Play.


Lyreco Scoops prestigious Environmental Award for the third year in a row.


On 22nd October 2014, Lyreco, were awarded the prestigious BOSS Federation Environmental Award for the third time in a row.

The British Office Supplies & Services Industry Awards recognise and reward those in the office supplies industry who can demonstrate real excellence and successful performance of their business. The panel of experienced environmentalist judges expected to see environmental initiatives over and above what would be considered ‘business as usual' in an organisation running a good environmental management system. An inventive and inspiring approach to initiatives was expected. Lyreco’s submission in the areas of “Zero Landfill”, “Energy Efficiency” and “Employee Engagement” really impressed the judges.

The award was received by our Quality, Safety and Sustainability team Manel Roura and Sally Shorter. Peter Hradisky Lyreco Managing Director commented “Winning the award once is a good achievement, winning it three times in a row puts the achievement at another level. I am absolutely delighted to be able to show to our customers that Lyreco is also a leader in this area. Becoming a sustainable business is a journey that requires the support of everybody in the company. Congratulations to all employees for making our Eco-Future vision ‘to be the reference for sustainable workplace supplies solutions’ closer to reality”.


The 2013 Lyreco Customer Satisfaction survey results have been confirmed.

 We are delighted to announce that 96% of customers in UK and 97% of customers in Ireland are satisfied with the service that Lyreco offer and would recommend Lyreco to other businesses.

Our nationwide infrastructure enables Lyreco to truly delight our customers, and this has been highlighted with the exceptional scores we received in our Logistics and delivery services.

Lyreco continue to strive for improvement and this satisfaction survey provides the platform in which we can utilise customer feedback to ensure we delight customers each and every time.


Lyreco launch Tom Tom Telematics across distribution fleet

In December 2013, Lyreco introduced the Tom Tom tracking and telematics system to a third of their distribution fleet.

102 vans across the fleet in 7 Regional Distribution Centres have now been fitted so that the movements of the vehicle can be tracked and a monitored for speeding, idle time, harsh manoeuvring or a significant event such as harsh braking, cornering, in addition to the overall MPG of the vehicle.

The system provides the Driver with a score between 1 and 10, with 10 being the best possible score.

The system also comes complete with Satellite Navigation with live traffic so drivers can route their fastest and shortest routes helping both driver and vehicle efficiency.

The aim of the Telematics system is to bring up the MPG of our Distribution vehicles and reduce our overall Carbon footprint in line with our Sustainability Project – Eco Future.


Lyreco Award Highly Commended at Lux Awards

In November the 21st Lyreco was awarded a “Highly Commended” recognition in the Lux Awards in London. The awards celebrate and reward both creativity and sustainability among lighting professionals and individuals. The energy efficiency lighting project in the National distribution Centre was shortlisted in the “Industrial and Transport project of the year”. Although the winner of the category was “London Underground” for the implementation of LED’s, Lyreco was highly commended. This is an excellent recognition for a project that is delivering major carbon and cost savings. With an investment of £220K over 2 years, the project has less than a 2 year payback period. Electricity consumption from previous lighting has been reduced by 60% with annual savings of 685 tons of CO2 emissions. This is another example of how sustainability is high on the Lyreco’s business agenda.


Why Lyreco supports “Telford Crisis Network”

Social responsibility is a very important part of the Lyreco sustainability strategy “Eco-Future”. Lyreco has always been committed to supporting charities and being involved in local community projects. In the past we have supported a large number of charities and in 2009 “Lyreco for Education” was created with the aim of supporting education projects in developing countries. The Lyreco for Education programme includes projects developed in Vietnam, Brazil and currently in Togo. In addition, Lyreco has supported Children in Need for the last 10 years as one of the national call centers collecting funds for the programme.

However, Lyreco also wants to contribute to the local community. Apart from being an employer of choice in Telford, Lyreco is a member of the BESST (Business Environmental Support Scheme of Telford) steering committee. To celebrate the launch of Lyreco’s new Sustainable Website in 2010, Lyreco launched a “Trees for Schools” programme, where, over a few months, 100s of trees were donated to schools in Telford.

When Lyreco was approached to be part of the “Telford and Crisis Network”, the Senior Management Team could not turn down the invitation. It is the ideal project where businesses can work together with groups from the public, voluntary and community sectors with the common objective of supporting people in crisis in the Telford area.

As a member of “Telford and Crisis Network”, Lyreco is able to demonstrate to its stakeholders that its social responsibility and community support covers both local and global projects. The network also provides the company with many opportunities for employee engagement, of which internal sustainability campaigns are a key part of the company’s social awareness activities.




Lyreco,  and W.B. Mason, the 3rd largest U.S. office products dealer, are glad to announce  a new global alliance.

Steve Law, CEO of Lyreco declared “This new partnership in USA confirms our continued global service proposition to our international customers. Lyreco’s international sales team can propose confidently to customers and prospects industry leading coverage in 44 countries. The similarities between Lyreco’s growth in its home markets and that of W.B. Mason in the U.S. are incredibly similar. The culture and spirit already developed between the senior teams of both companies in recent weeks has been excellent. However, what strikes me most is our mutual passion for customer service and close proximity to customers through an external professional sales force”

W.B. Mason, President and CEO, Leo Meehan says of the new partnership: “We are delighted with this Lyreco partnership. Lyreco’s world class global capabilities in delivered office and workplace products now makes W.B. Mason a first rate global solution for our customers. Supplying customers with the best overall solution for office products today now calls for us to be global in our thinking and capabilities. This partnership allows our customers access to the most complete international delivery system in the world.”


Lyreco Scoops Environmental Award for the 2nd year running

On 24th October 2013, Office & Workplace supplies company, Lyreco, were awarded the prestigious BOSS Federation Environmental Award in the International Convention Centre (ICC) Birmingham in front of more than 500 guests from across the Stationery Industry. This is the second time in a row that Lyreco has won the Environmental Award.
The panel of judges were not only impressed with Lyreco’s Sustainability policy, but alsowith the top level commitment by the company to develop strong sustainability activities that are achieving outstanding environmental results.
The British Office Supplies & Services Industry Awards recognise and reward those within the industry who can demonstrate real excellence and successful performance of their business.
The award was received by Peter Hradisky Lyreco’s Managing Director and Manel Roura Lyreco’s Quality, Safety and Sustainability Manager. Manel commented “I am absolutely thrilled that we are double winners of the BOSS Environmental Award, this shows that Lyreco is engaged in a continuous improvement in sustainability and the activity and results in reducing our environmental impact are recognized externally.”
”The award has been received with great pride by all employees at Lyreco who contribute on a daily basis to ensure the company remains on target with our “Eco Future” commitments

WEEE Audit in Lyreco Ireland by EPA

The Environment Protection Agency (EPA) in Ireland carried out a legal compliance audit in Lyreco Ireland. Lyreco is a registered producer of Electric and Electronic Equipment and Batteries and operates on Business-to-Business B2B basis. The purpose of EPA’s audit was to check compliance with:

“Waste Electric and Electronic Equipment Regulations” (WEEE)

“Waste Battery and Accumulators Regulations”

The audit was conducted in September the 3rd 2013 in Lyreco Ireland Distribution Centre by an EPA Inspector and Manel Roura our QSS Manager represented Lyreco. Areas covered in the audit were:

·       Producer registration for WEEE and Batteries.

·       Finance of the WEEE take back scheme.

·       Storage condition of WEEE taken back from customers.

·       Recovery targets for the WEEE taken back.

·       Record keeping for all material taken back.

·       WEEE Waste management Plan.

·       WEEE Waste Management Reporting

·       Statutory notices on display.

So, it was a very comprehensive audit with only 2 observations raised, which have already been closed. Once again, the audit highlights the level of legal compliance of all our operations in the UK and Ireland.



Lyreco are delighted to announce a new strategic alliance with Comix (China).


Comix is headquartered in Shenzhen and listed on the Shenzhen Stock Exchange. The company has developed a unique business model mixing manufacturing, distribution (50 sales branches / more than 30 000 retail shops) and Business to Business contract sales. Comix is amongst the best rated stationery companies in China. The company has generated a turnover of RMB 1,5 billion (EUR 180 million) in 2012 and employs more than 3 000 people.


Comix have developed their contract business since 2009, consolidating 2 leading distributors in Shanghai and Beijing. With 4 branches (Beijing, Guangzhou, Shanghai, Shenzhen), the sales force of Comix now cover the main coastal cities of China. A network of 25 service centers has been recently developed to increase the service level and the proximity with its customer base. This successful strategy enables Comix to offer a market leading proposition in the Chinese contract market. The contract business unit employs 400 people and has generated a turnover of RMB 300 million (EUR 37 million) in 2012. Pushed by the win of a significant part of the State Grid contract (largest electric utilities company in the world, with potential sales for Comix above EUR 50 million), Comix forecasts are to dramatically increase sales during 2013.



“Partnering with an international workplace supplies solutions leader will be a major asset to follow our plan to develop our contract business in China”, stated David Dai, Contract Sales General Manager of Comix. “Lyreco’s international customers will be recommended one of the best service propositions in China”.



Steve Law, CEO of Lyreco declared “This partnership in China adds a major country to the global service proposition we are offering to our international customers. Lyreco’s international sales team can now confidently propose coverage in 45 countries to their customers and prospects. Comix’s partnership strengthens Lyreco unique coverage across Asia-Pacific and enables to provide our customers a solution in 11 countries in the region including the 5 largest economies (China, Japan, India, South Korea and Australia)”. “Over the last 18 months, 8 new partners have joined the Lyreco’s community of interest which increase our global footprint by 10 countries” added Ludovic Teinte, Group Development Director of Lyreco



Lyreco support Local Food bank

Lyreco have this month donated £5000 to a local initiative being run in the Telford borough in conjunction with The Telford Crisis Network.  The network  is an informal group of public, private, voluntary and community sector agencies who are working together to support people  in crisis across the Telford region.


The Network aims to assist individuals and families in acute financial crisis. The Network agencies already provide a range of established and respected services including emergency food, emergency shelter, temporary accommodation,  advice and support to resolve financial crisis.


Lyreco have been working with the Group for over 12 months supporting them in several areas such as


·       Donation of laptops for community centre’s and shelving for the central food storage facility.

·       Lyreco often run internal campaigns collecting food donations for the food bank

·       Attending quarterly meetings to discuss the logistics and ongoing objectives for the project.


Manel Roura – QSS Manager for Lyreco commented “Lyreco are proud to be involved in this local community project and assist this proactive network of people to improve the lives of many individuals and families across the region”.


Lyreco’s Sustainable Development Report 2012/2013 has now been published

Despite the challenging business climate Lyreco has continued the pursuit and strengthening of its sustainability strategy.

We consider that we have a special obligation to play a leading role in defining and supporting a truly sustainable industry whilst support our customers in their sustainable approach.

In 2012 we have made great strides in a number of initiatives such as supplier auditing, green product assessment and ongoing energy efficient programmes

To find out more about our key initiatives and achievements please click here


Lyreco launch Facilities Management Catalogue

Lyreco are delighted to announce the launch of their new Facilities Management Catalogue.

The catalogue contains a comprehensive range of over 1,800 products all dedicated to the facilities management of your workplace. 

The catalogue includes over 160 new products including additional High Visibility clothing, Hazard Signs and Rigger and Wellington boots. Lyreco continue to review and extend the range to meet customers ongoing demands.

To view the interactive catalogue click here, or for a printed copy please contact Customer services.


Lyreco Celebrate Zero non conformities on ISO Audit

Lyreco are delighted to confirm that following 10 days audit we have successfully been re-certified for ISO 9001 and 14001.

During the recent audit all elements of the management systems were reviewed, both at the Head Office in Telford and a number of regional centres across the UK and Ireland.

Lyeco passed with flying colours with no non-conformities identified which is a great result for the business. 

Manel Roura QSS Manager stated “To pass the audit and re-certification with flying colours is a testament to the business and how integral ISO9001 and ISO 1004 is to our business.  We are continually looking for ways to improve our management systems and processes to ensure we are not only providing an excellent level of service to our customers but doing so in the most environmentally friendly manner”


Lyreco Launch Your Lyreco personalised products

Lyreco have today expanded its proposition to include best-in-class printing services provided by Xerox .


In conjunction Lyreco have also launched “YourLyreco”: a tool which can be found on the Lyreco webshop, and allows product customisation and online products printing.


Expanding Lyreco’s horizons


Having launched promotional product personalisation during 2012, Lyreco today announces the addition of customised print services to its product portfolio with a new solution from Xerox. The print on demand service is initially available across the UK and Ireland.


This high quality print service will include business cards, letterheads and  envelopes. Both promotional and printed products are now accessed through YourLyreco: a new tool located on the Lyreco webshop.


Carole Keane, Lyreco Marketing Director, said: “Extending our service offering to include printed material brings Lyreco closer to its vision: to provide the very best services and supply solutions to the workplace business community. Xerox is the ideal provider for Lyreco and we look forward to a relationship that will flourish in the future.”


Through its exclusive venture with Xerox, Lyreco now offers a fast, ecological, competitively priced service with free delivery, online validation and with a one -stop shopping solution for all the workplace needs. Taking full advantage of the tool’s ‘What you see is what you get’ interface, the service only requires users to follow a few simple steps to achieve the desired customisation.


Julie Hesselgrove, Group President of Communication and Marketing Services Europe at Xerox, said: “the opportunity to be the provider of a high quality print service for Lyreco is an exciting new venture for  Xerox.  Our global buying power and strategic sourcing capabilities ensures we will always deliver a best-in-class print on demand service, ideal for Lyreco’s workplace customers.  I am sure our new collaborative working with Lyreco will bring positive results for all. ”

YourLyreco: An exceptional tool for on line personalisation !


In order to simplify Lyreco’s new service offerings for clients, the company has designed YourLyreco: accessed directly from the Lyreco webshop, the tool is a state-of-the-art online facility to personalise promotional and printed products.


Not only does the tool ensure that ‘What you see is what you get’, but its streamlined and ergonomic interface saves time and promotes customer autonomy. It also allows for an online approval process, sample ordering and very clear information on price and lead times.


John Watson Group Marketing Director said: “YourLyreco” is a simple, easy to use, market-leading web-to-print tool that will enable customers to efficiently manage their printing needs online.”


Lyreco Light the way!

As part of Lyreco’s sustainability strategy “Eco Future” we are continually looking for ways to improve our energy efficiency.

During 2012 we achieved a saving of 10% on electricity in our Head Office and National Distribution Centre (NDC) based in Telford which was the equivalent to 211 tons of CO2 emissions. 

2013 has seen us further extend our plans by replacing lighting in our NDC to high energy efficiency lighting, the lighting will also include light level sensors which will dim the lights during brighter daylight hours.

The reduction in CO2 emissions is expected to be in the region of 0.10 tonnes per hour which will be a significant saving over a 12 month period. 

This is just one of the many initiatives planned by Lyreco under the Eco Future strategy.


Lyreco Senior Management run for children in Togo

On Sunday 28th April, 5 members of our Senior Management Team joined 1000’s of people in Stratford for the Shakespeare’s half marathon. The day started very early with our not so athletic Directors building themselves up for the biggest personal challenges of their lives.
The reason for such an early start, they had all committed in January to compete in a half marathon to raise money for the Lyreco for Education (LFE) programme which has been supporting the welfare and education of young children in Togo since 2011.
Despite their lack of athleticism they all finished the race with respectful times and have managed to raise over £3500 in sponsorship to put towards LFE.
The aim of the LFE programme is to improve the education for children in the Togo region providing them with better access to higher quality schooling. Since the project was launched villages in the region.


Lyreco Scoop Customer Services Team of the Year Award

Lyreco are delighted to have been awarded the prestigious BESMA Customer Service Team of the year award at an awards dinner held on 28th February 2013 at the Lancaster in London.

Organised by The Institute of Sales & Marketing Management, The British Excellence in Sales and Marketing Awards (BESMA) are considered one of the UK’s highest levels of recognition for outstanding sales achievement, rewarding the top achievers and use of best practice.

Rob Jones - Lyreco Customer Services Director, received the award on the night on behalf of his team and commented “to be recognised as the best Customer Service team in Britain has made me very proud and is testament to the fantastic service and professionalism that my team delivers to Lyreco’s customer’s day in and day out.


Lyreco launches a new Green Product Assessment methodology

Lyreco announces the launch of its new industry-leading Green Products Assessment process.

The detailed and precise methodology allows customers to easily identify environmentally preferable products on the Lyreco’s webshop and catalogue with a green tree symbol.

Further information accompanies each product, detailing why Lyreco deems the product preferable for the environment, providing an unprecedented insight into the product’s impact on the environment and allowing customers to buy green in confidence.



Lyreco is glad to announce the signature of a new strategic alliance with Officeday (Estonia, Latvia, Lithuania). This player is the historical leading distributor of stationery and office supplies in the Baltic States.


Officeday leads the office supplies distribution’s industry in the Baltic States with sales of EUR 21m in 2012. In the Baltics, the group was built up with several acquisitions (Aigas Nams –Latvia / Estonia, Tamore Finland / Estonia, Daily Service – Lithuania / Estonia). Trading under the brand “Officeday” since 2008, the new Lyreco’s partner is active in B2B contract sales to end-users and wholesale. Officeday also operates stationery retail in Lithuania with a mix of own (8) and franchise (14) stores.


The company employs over 200 people in its 3 operating countries and is headquartered in Riga (Latvia). Officeday is the only company to provide a pan-Baltic offer (account management, assortment, pricing) to its customers, granting the same quality of service level across the 3 different countries.

We are thrilled to enter into alliance with Lyreco and to start working in a close relationship with an international workplace supplies solutions leader in order to consolidate our local leadership”, declared Martins Cakste, CEO of Officeday Baltics. “We are confident in our ability to deliver the best service in the Baltic States to Lyreco’s international customers”.



Steve Law, CEO of Lyreco declared “after a successful year 2012 with 6 new partnerships signed, we are delighted to start 2013 by announcing a new exclusive partnership expanding our worldwide coverage to 44 countries. Officeday’s partnership strengthens our European coverage which is the widest that can be offered to customers. This agreement also enables Lyreco to be the only contract stationer to offer a full coverage from the Nordic countries to the Baltic States”.



Lyreco is delighted to announce two strategic alliances with Akoffice (Turkey) and
Benir e-Store Solutions (India). These two players are leading distributors of stationery and office supplies in their respective markets.


Established in 1974 and based in Istanbul (Turkey), the Akçay family-owned company Akoffice is the leading office supplies distributor in Turkey with sales of TRY 43.1m (EUR 18.5m) in 2011. Akoffice is active in B2B direct sale to end-users and wholesale. The company provides a national coverage to its customers and employs 154 people.

The Akçay family also operates five stationery retails in the Istanbul area under the name Kirtasiye Dunyasi (“world of stationery”).


“We have had regular contacts with Lyreco for several years”, declared Alper Kisa, Deputy Managing Director of Akoffice. “We are now delighted to have signed this alliance in order to service Lyreco’s international customers in Turkey. We now want to further increase our leading position in Turkey with the support and great experience of Lyreco”.


Founded 10 years ago and headquartered in Bangalore (India), Benir e-Store Solutions is a leading B2B office supplies dealer able to service pan-India customers through its 8 locations in Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Pune. In 2005, Benir e-Store Solutions was the first player in the industry to develop an exclusive online in-house store concept in India. The company generated INR 370m of turnover (EUR 5.2m) in 2011. Benir e-Store Solutions is mainly owned by Mr. Hirji Narayan Patel family and employs about 120 people.


Hemanshu Naik, Director of the company, stated “Our association with Lyreco has come at the right time, when Corporate India is progressing toward working with a single vendor not only across India but also globally. We are very happy to partner with Lyreco for India and strongly feel that this strategic alliance will help us strengthen our market share and also meet Lyreco’s global requirements in India. We look forward to working with Lyreco and growing together in the future”.


Steve Law, CEO of Lyreco declared “we are delighted to announce two new exclusive partnerships expanding our worldwide coverage to 41 countries and more importantly covering these two main markets for our global accounts in line with our strategic plan”.


Lyreco host BBC Children in Need Call Centre 16th November

Lyreco were once again privileged to be one of only a handful of call centres operating across the UK acting on behalf of the BBC as a call centre, taking telephone donations on Friday night.
We have enjoyed this honour for over 10 years actively participating in this fantastic fund raising event. Our staff, close family and friends donate their time into the small hours each year to ensure its success.
Every year, throughout the day, we host a number of activities to help raise money for the Charity. This year, we raised over £5,000 as a company through various fun activities with our employees, such as Ipad treasure hunt, cake competitions and a large raffle.
On the night, over 100 Lyreco staff members from across the country manned the phones with the call centre taking over £72,000 of donations and pledges on the night.


Lyreco recently launched its Sustainability Policy, which is aiming to reduce emissions from the organisations activities by 20% overall by 2017.
Energy sources (electricity and gas) from our Headquarters, National Distribution Centre, and all Regional Distribution Centers account for 17% of the company carbon footprint.
To support the reduction target, Lyreco has recently set up a very comprehensive carbon reduction programme. In July 2012, Lyreco UK worked together with Briar Associates to prepare a report to identify and quantify opportunities for energy and carbon emissions reduction at the Lyreco UK Headquarters and National Distribution Centre.
In order to produce the report an energy survey was carried out by one of the Briar Associates assessors with the support of Lyreco’s Building Services, Facilities and the Sustainability Departments.
The report was prepared to deliver an energy/carbon reduction strategy for the headquarters building. To demonstrate Lyreco’s commitment to sustainability, the survey also included an assessment of the options to provide some visible sustainable measures so that visitors and staff recognise the drive and commitment of Lyreco towards sustainable development.
The current annual energy consumption at the Lyreco Telford site is reported in excess of 7,000,000 kWh of energy producing 3,000 tonnes of CO2. The report has identified opportunities for energy reduction in the region of 21% in consumption and CO2 emissions. Recommended actions cover reductions in many areas: lighting, heating, air conditioning, conveyors and the implementation of green energy. There are several opportunities for implementation with very low investment and staff engagement is highlighted as key in the report.
In the 2013 Environmental Protection plan, many of those opportunities will be included in order to meet our commitments of CO2 emission reduction within our sustainability policy “Eco-Future”.
To learn more about our sustainability policy please visit


Lyreco’s drive on carbon emission reduction
Lyreco have recently launched its Sustainability Policy, which aims to reduce carbon emissions from the organisations activities by 20% overall by 2017.
Movement of employees or business travel accounts for 14% of Lyreco’s CO2 emissions and transport of goods (freight and deliveries) accounts for 40% of Lyreco’s total carbon footprint.
To support the reduction target, Lyreco has recently set up a comprehensive carbon reduction programme. Included in this programme, Lyreco have carried out a Fleet health check carried out by “Energy Saving Trust” to provide a baseline of emissions for the business to identify areas where further reductions may be possible. The scope of the assessment included car and van fleet.
The Fleet Health Check programme looks at vehicles up to a gross weight of 3.5 tonnes. The programme has been designed with the following aims in mind:
-          Quantify the carbon dioxide emissions and costs resulting from car fleet, staff business travel and distribution vans in vehicles weighing less than 3.5 tonnes.
-          Highlight the priority areas within a fleet operation for carbon and cost savings, benchmarking performance wherever possible against fleets in similar sectors.
The programme identifies areas of good practice in fleet management and uses the experience of many different fleet operations in order to highlight possible and practical solutions for reduction. The programmes approach to fleet management is based on three principles:
-          Source fuel efficient, fit-for-purpose vehicles
-          Efficiency from driving skills
-          Minimise mileage
Following the Fleet Health Check, Lyreco have identified the potential for annual savings of over 1000 tonnes of CO2 emissions, representing savings of 15%.
In the 2013 Environmental Protection Plan, many of the recommendations from the Fleet Health Check will be implemented in order to meet our commitments of CO2 emission reduction within our sustainability policy “Eco-Future”.
To learn more about our sustainability policy please visit

Lyreco Scoops Environmental Award

On 18th October 2012, Office & Workplace supplies company, Lyreco, were awarded the prestigious BOSS Federation Environmental Award in front of more than 500 guests in London from across the Stationery Industry.

The British Office Supplies & Services Industry Awards recognise and reward those in the office supplies industry who can demonstrate real excellence and successful performance of their business.

The award was received by Manel Roura Lyreco’s Quality, Safety and Sustainability Manager. He commented “We are absolutely delighted to win this award, Sustainability and the Environment have been an integral part of the Lyreco business for a number of years and we continue to develop and evolve our actions under our “Eco Future” strategy.

Dave Walmsley, Lyreco Managing Director who also attended the awards ceremony commented “I am very proud and delighted that we have been recognised within our industry as the leader in our approach to the Environment. Over a number of years Lyreco have developed what we believe to be industry leading initiatives and this award recognises our actions and achievements.”

The award has been received with great pride by all employees at Lyreco who contribute on a daily basis to ensure the company remains on target with their “Eco Future” commitments.

Very Lyreco People Celebrate

On Thursday 13th September 2012, Lyreco held an evening to celebrate their Very Lyreco People (VLP) in Shrewsbury, Shropshire.  
The Very Lyreco People is an exciting incentive programme run by Lyreco, challenging its Sales and Head Office Staff to be the best of the best throughout the year, cumulating with the winners being announced at Lyreco’s annual Sales Convention in Liverpool in January.
The VLP’s of 2011 were joined by Managing Director Dave Walmsley and Corporate Sales Director Phil Rigby.
Dave Walmsley commented, "at Lyreco we believe that recognising and rewarding our very best people is paramount to the future success of our business and ensuring we keep our very best people within our business".

Lyreco launch renovated Scottish Customer Service and Distribution Centre

Lyreco have today celebrated the re-opening of their Airdrie Customer Service and Distribution Centre following a £100k renovation project.
Renovations which include a complete modernisation of the offices and distribution centre have today been unveiled to over 80 of Lyreco’s Scottish employees and customers.
The centre, based on Motherwell Street in Airdrie was officially re-opened by Alex Neil, Cabinet Secretary for Health and Wellbeing and Dave Walmsley, Lyreco Managing Director.
Lyreco have been an employer in Scotland since 1913 and currently employ over 120 people within Sales, Customer Services and Distribution.

Alex Neil commented ““I was delighted to be invited to open Lyreco’s expanded Airdrie distribution facility. Lyreco’s commitment to Airdrie and investment in Scotland is very welcome, particular with the number of jobs which have been secured locally and across Scotland. “Lyreco is an important employer here in Airdrie so this expansion of the local site is very important for the area.”
Dave Walmsley, Lyreco Managing Director commented “ We are proud of our Scottish heritage and our Scotland operation is an integral part of our business.  It is imperative that we continue to invest in the service and operations within Scotland and provide first class conditions for our employees”.

Lyreco continues to support the education of children in Togo through Lyreco for Education

Lyreco and AEA are working together through Lyreco for Education.
The programme is focusing on Togo for 3 years to help with the implementation of education projects across the country. This amazing project looks to train teachers, organise awareness campaigns for parents on health issues and the importance of education for their children.  The primary aim though is to provide access to education for children who may have previously not had any form of schooling.
In 2011, across the Lyreco Group over €350K was raised by donations from employees. This money has made a huge improvement to children’s lives in Togo and so far the programme has :-
·         Built a school
·         Worked on 165 education projects within Togo, including the training of 576 teachers and 19,470 parents!
·         Developed an awareness campaign to over 1500 mothers on health and nutrition.
The Lyreco for Education project will, over the next 3 years, enable over 37,000 children to have a better access to education.
So far this year, in the UK and Ireland Lyreco employees  have raised over £14,000.  This has been raised by our employees giving their time and money to support this programme, events have included cake baking sales, corporate football event, sponsored events and much much more...

Lyreco’s Sustainable Development Report 2011/2012 has now been published

 Sustainability has been at the core of Lyreco principles for many years, and since we last released our Sustainability report we have been making solid progress.
During 2011, we actively listened to our stakeholders and it became clear that we needed to be visionary in our future approach to sustainability, . This has led to our mid-term strategy “Eco Future”. The strategy sets out our vision with measurable commitments and targets for 2012-2017.
To find out more about our key initiatives and achievements please view our Sustainable Development Report.

New MD Europe

Lyreco is pleased to announce that Christophe Chambre will be the new Managing Director Europe.

After joining Lyreco in 1994 as a Field Sales Representative in Paris, Christophe Chambre has been promoted on many occasions, latterly holding the position of Managing Director in France.

With consistently excellent results and leadership to lead Lyreco French company in a strong position, Christophe has proven that his energetic and challenging communication style and methodical manners will be strong skills for the position of Managing Director Europe.

SGS Audit 2012

SGS Quality & Environmental Management Systems audits 2012

Every year, Lyreco are audited by a worldwide and independent consultancy company (SGS), that uses ISO / International Quality & Environmental standards.

In addition to the overall evaluation, the audit helps to identify any possible opportunities for improvements across our business, which continually helps us to improve our business.
SGS Quality & Environmental Management Systems audits completed for 2012 with a good score

After 7 days of auditing against ISO9001 and 14001 standards across Lyreco operations in England and Ireland, SGS Audits revealed three minor non-conformances.

QSS Manager, Manel Roura, said that the values of excellence and professionalism within the organisations’ Regional (RDC) and National Distribution Centres (NDC) had shone through. He added: “Being my first audit in the company I am delighted with the result and commitment of everybody in the organisation”. Over 7 days, our auditor travelled to the NDC and Customer Service operation in Dublin and Telford and then took a full tour of the London area operations finishing at Leicester. He witnessed a huge variety of processes from waste segregation to supplier assessment, deliveries to carbon reduction projects and found much to praise.

The result is down to good system management established and consolidated over the years and an incredible passion from our employees to deliver great service all round.

SGS Auditors Comments in 2012

“This visit was conducted over a 7 day period visiting Telford, Dublin, Tottenham, Bracknell, Dartford and Leicester. All Lyreco employees interviewed during the visit were fully aware of the key business performance indicators and environmental objectives.

The focus on lost calls, response times, back order rate, guarantee claims, delivery failures, picking correction rate, non delivered ratio, returns and credit notes continues with good results.
Telford is currently at a recycling rate of 95%, this is a remarkable achievement.
I am very pleased to see the launch of a new sustainability policy at a group level and a very comprehensive environmental protection plan at the U.K. 

A management programme to reduce the amount of cardboard packaging sent to customers where there is a poor fill ratio is currently on hold at Telford. However, in Dublin, small volume orders are now packed and shipped in envelopes.

All Quality KPI’s are progressively improving in Ireland.

The new Customer Satisfaction Survey result is much easier to understand in the new format.

The visit has clearly demonstrated commitment to continuous improvement to quality, customer satisfaction and environmental responsibility.“

PDF Invoicing

Lyreco are introducing PDF invoicing!


- Fast receipt of your invoice to your email
- No delay in postal system
- Store electronically
- Easy to share for authorisation
- Kinder to the environment
- FREE secure archiving service

New Lyreco sustainability strategy: zero landfill by the end of 2012

Partnership with Harper Adams University College lays foundations for new initiative

Lyreco have announced ambitions for its Telford site to become a zero landfill operation by the end of 2012. We have already begun laying the foundations for the initiative by developing a partnership with the Harper Adams University College in Newport, Shropshire.
Lyreco’s 2012 sustainability strategy is a comprehensive sustainability initiative that encompasses reducing carbon emissions, slimming down packaging processes and promoting green energy through the use of electric vehicles. It also sets a target to recycle 90% of all waste generated through its activities. Having already achieved this milestone, we have gone one step further and plan to have our Telford site as  a ‘zero landfill’ operation by the end of the year.
Manel Roura, Quality, Security and Sustainability Manager at Lyreco, said: “This commitment represents the expansion of Lyreco’s already comprehensive sustainability initiative. In the coming months, we aim to become a more sustainable and environmentally conscious business, and are positioning ourselves to be the supplier and employer of choice in our industry. This is the time to be visionaries, and to make a positive social and environmental impact in the community in which we work.”
Tonnes of food waste will be saved each year through Harper Adams Energy Limited.
Lyreco has taken significant steps towards becoming a zero landfill operation through Harper Adams Energy Limited (HAEL) in Newport, Shropshire.
HAEL ensures that Lyreco’s food waste, otherwise destined to be sent to landfill, is collected from the Lyreco Telford site and is transported to the Anaerobic Digestion (AD) plant at Harper Adams. This waste is put through the AD process, producing three tangible benefits: firstly, waste is kept from resting in landfill producing methane, secondly, energy is produced for the University College, and thirdly, the process produces digestate, an organic fertiliser used around the agricultural College.
Since the scheme began two months ago, Lyreco has saved just under one tonne of food waste, and is still in the process of implementing new internal recycling procedures to move beyond the waste produced by the on-site canteen kitchen. Based on the current Kg/wk, Lyreco expects to recycle an approximate total of 5.4 tonnes per year, which could increase after internal office trials.
James Wood, AD Plant Manager, said: “Small, community scale, renewable energy projects like this have two benefits; they provide a secure, reliable and low carbon energy supply, whilst also making use of a valuable waste resource that would otherwise be sent to landfill.” Wood’s continued: “Lyreco, as a leading stationery supplier, looked to expand its environmental statement with the inclusion of recycling food waste. We were the perfect solution. It was an easy process to invest in and one that benefits both parties.”
Lyreco’s Roura added: “An anaerobic digestion solution provided by a local company is the best sustainable alternative to recover waste food. I would strongly encourage other local businesses to support the scheme.”

Lyreco Supplier Awards

Lyreco has rewarded its top suppliers for 2011 at its annual ceremony, which brings together Lyreco’s key suppliers

This event is the pinnacle of a long evaluation process put in place
in order to judge the marketing and logistical performance of all suppliers.

Winners of the 2011 Lyreco Awards

The Awards were issued across eight categories and were presented by
Dave Walmlsey, Managing Director of Lyreco in the UK and Ireland and
Carole Keane, Lyreco’s Marketing Director.


• Best Logistics for under 35 SKU (stock keeping units): Mitsubishi Pencil

• Best Logistics for above 35 SKU (stock keeping units): Sealed Air

• Best Marketing Campaign: Bic UK Ltd

• Best EOS (Electronic Office Supplies): Energizer

• Best Paper: Sealed Air

• Best GOP (General Office Supplies): Avery Dennison

• Best Overall Supplier: Sealed Air


Lyreco also recognised Andrew Gilbert from Portucel as their Account Manager of the year.


Both Energizer and Sealed Air are now winners in their category for 2 years on the run, which is a fantastic achievement, and with Sealed Air winning 3 awards this year it is a true testament of the service they provide to Lyreco.


Carole Keane, Lyreco’s Marketing Director said “I am delighted with the results of the supplier performance assessment as the process enables us to identify key areas of development with our suppliers but also gives us an opportunity to recognise those suppliers that work incredibly hard to ensure our customers receive 100% satisfaction every time they place an order with Lyreco”.


Lyreco - core values at the heart of the selection process

Lyreco has always put ‘customer satisfaction’ at the heart of its strategy and as a result, expects the same level of commitment from its suppliers, whether that be in offering high quality products, an impeccable level of service, error-free deliveries or innovative marketing programmes, etc.


Lyreco supports 2012 Procurement Awards

Office Products Provider, Lyreco supports the “Corporate Social Responsibility (CSR) Award” at the 2012 Procurement Awards held in London on 21st May 
The Procurement Leaders Network is a membership-led community exclusively for executive level procurement, sourcing and supply chain management professionals.

The awards are the benchmark of procurement excellence and bring together an unrivalled global senior audience of 600 top professionals from the world's foremost organisations.

Lyreco sponsored the Corporate Social Responsibility Award for the second year running. This category recognises outstanding social, ethical, environmental, sustainable and community-centred initiatives. The judges reward the procurement team responsible for driving forward key corporate projects and the successful outcomes.
Dave Walmsley, Lyreco’s Managing Director said “Lyreco are delighted to support the CSR Procurement Award. CSR is a major priority for Lyreco, and it seemed a natural choice to support this award for the second year as it recognises other businesses that share our views on this highly important aspect of today’s business environment.
Lyreco has been highly committed to working sustainably for many years, and we have recently launched our sustainable vision – “To be the reference for sustainable Workplace Supplies Solutions”. To support this vision, Lyreco has defined a 6 year strategy across the Lyreco Group “Eco Future” and view the strategy as an effective step forward to bring consistency, transparency and a longer term perspective to our overall Sustainable Development Scheme. We continue to align to our customer’s requirements and make more demands of our suppliers in areas such as trading ethically and purchasing responsibly.

Dave Walmsley commented “Working in a sustainable way benefits employees, suppliers, manufacturers and local economies. Clarity and transparency of our strategy and actions are clear and highlight progress to all our stakeholders, customers and employees. This view is pivotal to our Corporate Responsibility Strategy”.

Lyreco retain Investors in People certification

Lyreco are delighted to announce the retention of the Investors in People certification.
This Investors in People Core Standard review cover the operation based in Donnington Wood in Telford and covered employees located in Wales, Ireland, Scotland and England.
10 points were reviewed in areas such as management and development, recognition of employee contribution and overall communication of company strategy.
The Investors in People auditors randomly selected 5% of Lyreco employees from across the UK business and interviewed each of them on all aspects relating to their personal development and the way the company communicates with them.
Sarah Renton HR Director commented “We are delighted to have retained the Investors in People accreditation. Lyreco employees are our most valued resource and paramount to the service we provide our customers and so a strong learning and development strategy is at the heart of our business”. 
Investors in People auditor’s overall comment was that “Lyreco clearly have a robust approach to strategic planning and have created a culture where learning is encouraged at every level, you recognise that your staff are your most valuable and valued resource.

Lyreco sponsor local Football Club

In the summer of last year, Lyreco took the decision to sponsor a children’s local football team . Teams from across the local region submitted a pledge with the reasons why their team should be chosen.
We are delighted to announce that the winning team were the the Shifnal Harrier Hawks under 8’s football team in Shifnal, Shropshire.
We donated £500 towards a new kit which the children are said to be delighted with their new kits which has made its debut this season.
Derek Killen of Shifnal Harrier Hawks commented “I was fortunate to win the Lyreco sponsorship deal for Shifnal Harrier Hawks. We are very grateful of the donation and a huge thanks goes for the team to Lyreco”.

Lyreco launches its new 6 year Sustainable Strategy

Following the successful launch of Lyreco’s sustainable strategy back in 2010 and the new website for sustainability in 2011, Lyreco are pleased to announce the launch of “ECO Future” our new 6 year Sustainability Vision and Strategy. Our vision is
“To be the reference for sustainable Workplace Supplies Solutions”
To support this vision, Lyreco has defined the 6 year strategy across the Lyreco Group as
“Eco Future”
Lyreco view this strategy as an effective step forward to bring consistency, transparency and a long terms perspective of our overall Sustainable Development Scheme.
The Eco Future strategy is made up of our vision, 3 guiding principles and 10 clear commitments made by Lyreco.
In addition, ambitious targets and KPI’s have been defined to ensure transparency and highlight progress to all our stakeholders, customers and employees.
Click here to discover to watch a video all about the Lyreco Eco Future.
Also available is our detailed Eco Future leaflet click here to learn all about our commitments and actions, or visit

Lyreco to recycle food waste

Lyreco have joined forces with Harper Adams a local college in Shropshire to reduce the amount of food waste sent to landfill from our Canteen at our Head Office in Telford.


Harper Adams was just one of three higher education institutions in England to have won a share of the £10 million set aside for ‘transformational’ projects under the Higher Education Funding Council for England’s Revolving Green Fund. The Anaerobic Digester plant, constructed in 2011, started generating heat and power at the end of April 2011.


Using farm and food waste, it is anticipated to offset campus carbon emissions more than three times over. Renewable electricity is produced from food and farm waste and provides a highly effective waste management system.


The waste is digested in the AD unit and recycled into a liquid fertiliser and compost, which can be used for the University College’s farm and grounds operations, reducing reliance on manufactured fertilisers.


Key Facts

• Creates renewable heat and electricity from waste

• Uses up to 12,000 tonnes of food waste that would otherwise have gone in to landfill

• Bacteria break down the organic matter in a tank releasing Biogas

• Biogas burnt to create heat and electricity

• Anticipated to save over 13,000 tonnes of CO2 per annum, offsetting campus carbon emissions more than three times over

• Other by-products of the process are a liquid fertiliser and compost that will be used on the college farm and grounds



All food waste created by the Lyreco Canteen and the surplus food left by employee’s meals at Lyreco's Head Office will now be segregated from the normal general waste. The food waste will collected and taken to Harper Adams Anaerobic Digester to create Biogas Energy and Digestate.


This is a fantastic opportunity for Lyreco to not only help the environment by reducing waste sent to landfill but our waste helps to create green energy & fuels.


Lyreco paper ranked 3rd in europe

Lyreco are delighted to announce that Lyreco paper ranked 3rd in the latest Opticom Paper Brand Awareness Survey.

The survey is conducted every two years in Europe. This time the survey comprised of 3000 interviews conducted in 10 European countries, France, Germany, UK, Italy, Spain, Netherlands, Belgium, Poland, Switzerland and Sweden.

The 300 interviews per country included a sample from Small Office/ Home-office users, Small/Medium size businesses and large Corporate paper users.

Lyreco were ranked 3rd behind Xerox and Navigator which are 2 strong branded papers, and have gained a place on the survey in 2009 where the Impega brand (previous own brand from Lyreco) was ranked 4th.

Lyreco received the highest score in loyalty and was amongst the top brands the interviewees thought of when questioned to name a brand of paper.

Lyreco are delighted with the results of the survey across Europe and reflects Lyreco’s strategy to provide the best quality alternative to branded products.